Terms of Service

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. Minors under 16 may use the Service only with verifiable consent of a parent or legal guardian who accepts these Terms on their behalf.

You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately at support@school-ballery.com of any unauthorized use.

You agree to provide accurate, current and complete information and to keep it updated. We may suspend or terminate accounts with false information or that are used in breach of these Terms.

Ballery is a subscription-based platform that provides access to pre-recorded video courses, written materials and related educational content on event decor (balloons, floral, draping and related crafts). The Service is provided for personal, non-commercial educational use only.

We may add, modify, suspend or remove features, courses or lessons at any time. We will use reasonable efforts to give notice of material changes that adversely affect paying subscribers.

Access to paid content requires an active subscription. Subscription fees, currencies, billing cycles and included features are described on the pricing page at checkout.

• Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current price until cancelled by you in your account settings.
• Payment. Payments are processed by our third-party payment processor (Stripe Payments Europe, Ltd.). You authorize us and the processor to charge your selected payment method for all recurring fees, applicable taxes and one-off purchases.
• Taxes. Stated prices may exclude VAT, sales tax or other taxes, which are added where required. EU consumers see VAT-inclusive prices where law requires.
• Price changes. We may change prices for future billing periods. We will give you at least 30 days' notice by email or in-product. If you do not accept the new price, you may cancel before the next renewal.
• Failed payments. If a charge fails, we may retry, suspend access and/or terminate the subscription. You remain liable for accrued fees.
• Trials and coupons. Where offered, trials and coupons are subject to additional terms shown at activation; they convert to paid subscriptions unless cancelled before expiry.

You may cancel your subscription at any time from Account → Subscription. Cancellation stops future renewals; you retain access until the end of the paid period.

All sales are final and we do not offer refunds for unused portions of any billing period. For full terms, including the EU 14-day withdrawal right for digital content and statutory exceptions, see our Refund Policy.

All courses, videos, audio, text, graphics, designs, software, trademarks and other materials made available through the Service (the "Content") are owned by SIA Ballery or its licensors and are protected by Latvian, EU, US and international intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and view the Content for your own private, non-commercial educational use during the term of your subscription.

You shall not, and shall not permit any third party to:

• copy, download, record, scrape, screen-capture, mirror, redistribute, republish, sell, rent, sublicense or otherwise commercialize any Content;
• share your account, password or access link with anyone, or use any shared, multi-user or institutional account other than as expressly permitted;
• use the Content to train, fine-tune, evaluate or develop any machine-learning model, dataset or generative AI system;
• circumvent or attempt to circumvent any DRM, access control, watermark, geo-restriction or authentication mechanism;
• use the Service to compete with us, including by replicating our courses, lesson structure or pricing for a similar offering;
• reverse-engineer, decompile, disassemble or otherwise attempt to derive source code, except to the extent such restriction is prohibited by mandatory law.

All rights not expressly granted are reserved. Breach of this Section is a material breach and may result in immediate termination without refund and legal action, including injunctive relief and damages.

If the Service allows you to upload images (e.g. avatar), comments or other materials ("User Content"), you retain ownership but grant Ballery a worldwide, royalty-free, non-exclusive license to host, store, reproduce, display and transmit such User Content solely to operate, secure and improve the Service. You represent that you have all rights necessary to grant this license and that your User Content does not infringe any third-party rights or applicable law.

Any feedback, ideas or suggestions you provide may be used by us without restriction or obligation to you.

You agree not to use the Service to:

• violate any applicable law, regulation, sanction or third-party right;
• upload or transmit malware, viruses, exploits or any harmful code;
• probe, scan, overload, disrupt or interfere with the Service or its underlying infrastructure;
• harvest data about other users, scrape the Service, or use automated means without our prior written consent;
• impersonate any person or misrepresent your affiliation;
• post or share content that is defamatory, harassing, hateful, sexually explicit, infringing or otherwise objectionable.

The Service relies on third-party providers, including Stripe (payments), Bunny.net (video delivery), Cloudflare (CDN and security), our self-hosted Supabase infrastructure (database, authentication, storage) and email-delivery providers. Your use of those services is governed by their own terms and privacy notices. We are not responsible for third-party services or content.

If you believe Content infringes your copyright, send a notice to support@school-ballery.com including: (i) your contact details, (ii) identification of the copyrighted work, (iii) identification of the allegedly infringing material and its URL, (iv) a statement of good-faith belief that the use is not authorized, (v) a statement under penalty of perjury that the information is accurate and that you are authorized to act, and (vi) your physical or electronic signature. We may remove allegedly infringing material and terminate repeat infringers.

To the maximum extent permitted by law, the Service and the Content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted availability or that any defect will be corrected.

The Service is educational. We do not warrant any specific business, commercial, artistic or financial result. Outcomes depend on many factors outside our control.

To the maximum extent permitted by law, in no event shall Ballery, its affiliates, directors, employees or licensors be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or any loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with the Service, even if advised of the possibility of such damages.

Aggregate cap. Our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amounts you paid to Ballery in the 12 months immediately preceding the event giving rise to the claim, or (b) EUR 100.

Nothing in these Terms excludes or limits liability that cannot be excluded by mandatory law, including liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence, or any non-waivable statutory consumer rights.

You agree to defend, indemnify and hold harmless Ballery and its affiliates from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to (i) your breach of these Terms, (ii) your User Content, (iii) your misuse of the Service, or (iv) your violation of any law or third-party right. This Section does not apply to consumers to the extent prohibited by applicable law.

These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time.

We may suspend or terminate your access immediately if you breach these Terms, if required by law, to protect the Service or other users, or if your account is inactive or fraudulent. Sections that by their nature should survive termination (including IP, disclaimers, liability limitations, indemnification and dispute resolution) survive.

We may modify these Terms from time to time. Material changes will be notified by email or in-product at least 14 days before they take effect (or such longer period as required by law). Continued use after the effective date constitutes acceptance. If you do not accept the changes, you must stop using the Service and cancel your subscription.

Consumers in the EU/EEA. These Terms are governed by the laws of the Republic of Latvia, without prejudice to the mandatory consumer-protection laws of your country of residence. Disputes may be brought before the competent courts of Latvia or of your residence. The European Commission ODR platform is available at ec.europa.eu/consumers/odr.

Users in the United States. You and Ballery agree to first attempt to resolve any dispute informally by contacting support@school-ballery.com. If unresolved within 60 days, disputes shall be brought exclusively in the courts of Latvia, unless mandatory law of your state provides otherwise. To the maximum extent permitted by law, you and Ballery waive any right to a jury trial and to participate in any class, collective or representative action.

Other jurisdictions. Latvian law applies unless local mandatory law provides otherwise.

You may not use the Service if you are located in, ordinarily resident in or a national of any country or territory subject to comprehensive EU, UK or US sanctions, or if you are on any restricted-party list. You agree to comply with all applicable export-control and sanctions laws.

These Terms, together with the Privacy Policy, Cookie Policy and Refund Policy, are the entire agreement between you and Ballery and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign your rights without our consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets. Notices to you may be given by email or in-product.

SIA "Ballery", Gunāra Astras iela 8 k-1 – 63, Rīga, LV-1082, Latvia. Email: support@school-ballery.com.